Upon placing your order online, you'll receive an automated email confirmation, followed by another automated email notification containing your tracking number once your order ships. Throughout the process, we're readily available to address any queries via email or text.

Rest assured, once your order is placed, it seamlessly integrates into our production schedule. We endeavor to make your website experience effortless, minimizing the need for further outreach. However, should you wish to contact us, you're always welcome to do so. Please note that we won't initiate contact after your order is placed, as we collect all necessary details during the checkout process.

For any customer service needs, reach out to us Monday through Friday, and we'll be delighted to assist you.

We prioritize craftsmanship, ensuring each piece meets our exacting standards. Ready-to-ship items are dispatched within 3-5 business days, while made-to-order pieces, like custom-sized rings, require up to two weeks for creation. Handcrafted in our studio, every piece is carefully crafted to perfection. We embrace the ethos of slow fashion, distinguishing ourselves from the fast-paced nature of mainstream retailers. Please check the individual listings for estimated shipping time.

For domestic orders, we ship with USPS Ground Advantage at no extra cost to you. However, should you require an alternative shipping method, please contact us for a personalized quote.

International customers kindly note that you are responsible for any customs fees or VAT imposed by your country upon delivery. Be aware of your country's customs regulations, as these fees can be substantial, and refusal to accept the package may result in restocking fees.

We have a returns policy in place for your convenience. Unworn items can be returned within a 14-day window. However, please note that a 10% restocking fee will be applied to returned items. Exchanges for other items are exempt from this fee. It's important to mention that custom, resized, or sale items are considered final sale and are not eligible for return or exchange.

To initiate a return, please send an email to contact@bonfirejewelrydesign.com with 'RETURN' in the subject line. It's worth noting that the responsibility for ensuring the safe return shipping lies with the customer. However, please be aware that Bonfire Jewelry Design cannot be held responsible for any items lost or damaged during transit.

We strive to provide clear and concise information to facilitate a smooth shopping experience for our valued customers.

We want to ensure you have complete confidence in the quality and longevity of your jewelry. That's why all items ordered directly from our website or an official retail partner come with a comprehensive one-year warranty, starting from the date of completion.

During this warranty period, we cover the cost of repairs resulting from normal wear and tear. However, it's important to note that any damage caused by bending, improper care, or other forms of mishandling will require repairs at the expense of the client.

Please be aware that our warranty does not extend to chain breaks, although replacements are available for a nominal fee of $60, plus shipping. Additionally, after the first year, any necessary repairs or remakes will be subject to assessment and priced accordingly, based on the extent of the required work. In the unlikely event that your jewelry experiences any craftsmanship-related damage, rest assured, we stand by our artistry and will take full responsibility for its repair, free of charge.

It's essential to understand that any alterations or repairs conducted by parties other than Bonfire Jewelry Design will void this warranty. Furthermore, please note that shipping to our studio for repairs, or for any other reason, is the responsibility of the client, as we do not cover shipping costs.

We strive to provide transparent and reliable service, ensuring that your jewelry experience with us is both satisfying and worry-free

We take pride in the quality and authenticity of our materials. All our jewelry is crafted from sterling silver, bearing the .925 maker's stamp as a mark of quality. 

Occasionally, we incorporate accents of 14K, 18K yellow gold, brass, or copper into our designs. However, it's important to note that if an item is not sterling silver, this information will be clearly communicated in the item description within the listing. We encourage you to thoroughly review all details provided within the specific listing before making a purchase.

Furthermore, rest assured that all components such as chains, jump rings, and clasps are made from sterling silver, even if they appear darker due to patina. We never use plated materials in our creations, ensuring the durability and longevity of your jewelry pieces.

You have the option to order a ring sizer directly from our website, ensuring accuracy when determining your size. Additionally, many local jewelry stores provide complimentary ring sizing services, offering professional assistance in finding the perfect fit.

When seeking assistance from a jeweler, rest assured that accurate sizing can typically be obtained at no extra charge. Moreover, if you possess a well-fitting ring, jewelers can utilize it as a reference to determine your size accurately.

It's worth noting that several variables, such as hydration levels, elevation, weather conditions, and seasonal changes, can influence ring size. Therefore, we advise being mindful of the circumstances surrounding your sizing appointment to ensure precise results.

Our priority is to guarantee that your ring fits comfortably and securely. Should you require further guidance or have any inquiries regarding sizing, please don't hesitate to contact us at contact@bonfirejewelrydesign.com

At Bonfire Jewelry Design, you are stepping into the creative world of Müge Salmaner, where every piece is carefully crafted by hand. While we don't offer custom jewelry in the traditional sense, we welcome you to personalize our designs in subtle ways, honoring Müge's artistic vision and the unparalleled craftsmanship she dedicates her life to.

Embrace our ethos: we never replicate the work of other jewelers. Each design is a manifestation of our unique creativity. Copying another artist's creation is not just unethical; it undermines the integrity of artistic expression. We believe in supporting fellow artists and encourage you to purchase directly from them, fostering a community of mutual respect and admiration.

We carefully select the finest materials, sourcing all our silver locally within the USA, guaranteed to be authentic 925 sterling silver and 18K yellow gold. While jewelry, particularly sterling silver, may naturally tarnish over time, fret not; it's easily remedied. A gentle polish with a soft cloth restores its luster effortlessly. To preserve your treasures, store them in a cool, dry place in their original packaging, accompanied by an anti-tarnish strip.

Delighting in the intricate details of our designs, we purposefully oxidize our sterling silver pieces, infusing them with a vintage allure reminiscent of unearthed treasures. To ensure their longevity, we advise against wearing jewelry during water activities or intense physical pursuits. Avoiding contact with water, body lotions, perfumes, and harsh chemicals safeguards the integrity of your pieces.

For gemstones, handle with care, avoiding direct contact with water, especially at high temperatures, along with chemical liquids, lotions, detergents, and perfumes. By following these simple guidelines, your cherished jewelry will remain radiant for years to come, embodying the timeless elegance of Bonfire Jewelry Design.

At Bonfire Jewelry Design, sustainability isn't just a commitment; it's our guiding principle. Your parcel arrives in eco-conscious packaging—a recyclable outer layer and a reusable muslin bag. Everything within, aside from your exquisite jewelry, is fully biodegradable. Recognizing our responsibility to the Earth, we strive to minimize our carbon footprint, embodying a philosophy of reciprocity—taking from the earth with reverence and giving back with care.